Frequently Asked Questions

Please read our FAQ before sending us a message.

1. Are There any Anti-Dumping Duties?

No Anti-dumping Duties for Ceramic Mosaic.

We have set up a new factory in Thailand and have started to produce ceramic mosaics. So we can export ceramic mosaics from Thailand. You don’t have to worry about the quality. We have professional Chinese technicians stationed in Thailand to supervise the quality of our products.

Some countries Import ceramic mosaic from China, Anti-dumping duties around 300% to 400%.
But now, you can save the cost, and profits rose 300% to 400%.
Save time, Save Cost and Maximize Profit.

2. Are You a Trading Company or Factory?

We’re factory in Thailand. We manufacture products ourself and we source from other collaborative factories too which guarantees a competitive price and product variety.

3. How Do I Know Your Quality?

High solution detailed photos and free sample will be able to verify our quality.

4. I'm a Home Owner and I Need Small Quantity, What do I do?

Pls check with our sales team if it’s in stock or if we have distributor locally.

5.Can I Get a Sample First? And How Does it Charge?

Yes, free sample is available with freight collect or prepaid.

6.What if The Tiles are Broken During Transition?

All our products are insuranced, our after sales will sort our the reasons and will sure you’ll be properly compensated.

7.What's the Benefit for Long Term Importers or Distributors?

For those regular customers, we offer incredible discount, sample free shipping, free sample for custom design, custom packaging and QC as per custom requirements.

8.Can You Make Products From our Designs?

Yes, we do OEM and OBM.

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马赛克制造商供应商

WE WILL SERVE YOU THE BEST PRODUCTS

WITH THE FAVORITE PRICES

If you have any enquiries,please kindly send e-mail to info@grossotile.com



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    TRADE TERMS

    Quality Assurrance

    GROSSO strives to maintain an industry leading quality standard among our competitors for its extensive range of products. For any products found and approved to be of quality problem in customer’s shipment, we provide free refund or free replacement.  Natural stone products are mined and cut from natural formations. Because these products are not subject to a manufacturing process, GROSSO does not warrant natural stone products for shade, size, thickness, warping, cleft variations, surface finish variations, or other natural defects on stone products. Claims after a tile installation will not be accepted. 

    Order Confirmation

    Your order is finally confirmed once you made a deposit or full payment to the bank account of GROSSO LIMITED. Please be careful when making payment to a sales representative’s personal bank account.  GROSSO will not be responsible for your loss if your money is not paid to the company’s account. 

    Order Cancellation

    Orders placed to GROSSO cannot be cancelled once we has already started the production. We will not refund your deposit paid for related order. 

    Production and Shipping

    GROSSO will only arrange production and shipping when customer’s payment has actually been in our bank account. We will not arrange production or shipping based on a bank slip or notice from customer. However, a notice from customer regarding when and how the payment is made could help us accelerate the process of your order. Shipping time can only be counted from the day we received your payment. 

    Return and Refund Policy

    We don’t provide return or refund for dislike or any other reason except an approved quality problem of the tile. On the other hand, claims on the quality will be carefully accepted. 

    Payment Methods

    We currently accept wire transfer (T/T) and L/C at sight payments. 

    Bank Accounts

    We have a few bank accounts with different banks. The beneficiary of all accounts are the same. That is GROSSO LIMITED. We use no other bank accounts for receiving payment.